A Father
Linux Guru
Tech Tinkerer
App Developer at Home
Gadget Geek
Digital DIYer
Web Wizard
Script Writer
Open Source Fan
Tech Savvy DIYer
Innovation Enthusiast
Tech Enthusiast
DIY Electronics Buff
Web Design Hobbyist
Home Automation Fan
Mohamed Elsaadouni
A dynamic IT leader and tech enthusiast with over 12 years of experience, blending creativity and technical expertise. I excel in application support, project management, and team leadership, with a knack for design, and open-source technologies to craft exceptional digital experiences. My background in the health insurance industry complements my ability to craft outstanding digital experiences and drive innovation.
What I Do
Education
2000-2004
Delta Academy at MansouraBachelor's Degree
Computer Science and System Information, Achieved a Very Good rating.
Experience
Jul 2024 - Present
Location: Abu Dhabi
DAMAN - National Health Insurance CompanyManager IT Applications
Spearheading a high-performance team in the administration and enhancement of vital health insurance applications. I oversee strategic improvements to application support workflows, ensuring high availability and performance. My role involves leveraging extensive expertise in Oracle and Windows environments to drive operational excellence and optimize user experience, aligning technical strategies with business objectives to achieve exceptional results.
Nov 2022 - Jul 2024
DAMAN - National Health Insurance CompanyAssistant Manager, IT Application Support
Led a team of IT application support specialists in delivering top-tier technical support and troubleshooting services. Managed critical projects involving application deployment, upgrades, and integrations. I played a key role in refining application support processes and ensuring seamless operations, contributing to overall system reliability and user satisfaction.
Apr 2017 - Nov 2022
DAMAN - National Health Insurance CompanyIT Senior Officer, Application Support
Oversaw daily operational activities, including performance monitoring and configuration management of applications. Conducted in-depth performance analyses and ensured adherence to industry best practices and standards. My focus was on maintaining system integrity and optimizing application functionality to meet organizational goals.
Jan 2014 - Apr 2017
DAMAN - National Health Insurance CompanyIT Officer, Service Level Management
Developed and managed comprehensive service level reports, monitored application performance, and enforced KPI and SLA targets. Acted as the primary liaison for service level management, ensuring effective communication and issue resolution between IT and business units to uphold service quality and operational efficiency.
Jan 2009 - Dec 2013
DAMAN - National Health Insurance CompanyTeam Leader, IT Helpdesk
Directed a team in delivering first and second-line support, enhancing the usability and dependability of Daman’s IT services. Managed relationships with third-party vendors and spearheaded initiatives to improve service delivery and response times, ensuring high standards of customer support.
Jan 2007 - Aug 2008
Location: Dubai
Group 4 SecuricorIT Support Handling ARC Department
Installed, maintained, and supported computer communication networks within the organization, and handled online user maintenance, troubleshooting, and system configuration.
Jul 2004 - Aug 2006
Location: Sharm Elsheikh
Royal Plaza HotelIT Administrator
Managed infrastructure maintenance, user PC maintenance, backup restore, and network software/hardware.
Technical Skills
IT Service Management (ITIL)
93%
Virtualization (VMware, Hyper-V)
97%
Disaster Recovery
91%
DevOps (CI/CD)
94%
API Integration
80%
SQL & Oracle Database
90%
Application Support
97%
Project Management
98%
Linux Administration
90%
Programming (Python, JavaScript)
40%
System Monitoring
85%
Web Development (HTML, CSS, JS)
90%
Shell Scripting
85%
Security & Compliance
80%
Cloud Computing
85%
Soft Skills
Leadership
97%
Team Management
98%
Problem-Solving
94%
Communication
96%
Critical Thinking
96%
Adaptability
90%
Creativity
98%
Collaboration
97%
Conflict Resolution
95%
Decision Making
98%
Leadership
98%
Team Management
98%
Problem-Solving
92%
Communication
96%
Time Management
97%